Please make sure that session cookies are enabled in your browser settings.

For Internet Explorer, follow these steps:

  1. Select "Tools" > "Internet Options"
  2. In the "Privacy" tab click "Advanced"
  3. Select "Override automatic cookies handling" and set the options for Accepting First and Third Party cookies to Prompt
  4. Select the option "Always allow session cookies" 5. Press "OK"

For Firefox, please follow these steps:

  1. Select "Tools" > "Options"
  2. In the "Privacy" tab open the "Cookies" properties
  3. Select the option "Allow sites to set cookies" and set exceptions as necessary.
  4. Press "OK"

If you are using Internet Explorer and experience the problem even after cookies are enabled, please also check the following options in your browser settings and clear all stored Temporary Internet files and Cookies.

  1. Select "Tools" option at the top of your browser window. Choose "Internet Options".
  2. In the "General" tab - press the "Settings" button in the "Temporary Internet Files" section.
  3. Make sure that "Check for newer versions of stored pages" is set to "Automatically". Click "OK".
  4. Click "Delete files" button in the "Temporary Internet Files" section.
  5. In the pop-up that opens, check "Delete offline content". Click "OK".
  6. Press the "Delete cookies" button. Click "OK"
  7. Click "OK" on the "Internet Options" pop-up
  8. Close all browsers.
  9. Open a new browser and try to login and work with the site again.

Contact us using the Help button in your website Admin if the above steps do not solve the problem.